FREQUENTLY ASKED QUESTIONS
We will answer all questions you have
What materials are used in the construction of the backpack?
Our backpack is made from high-quality TPU 600D, ensuring durability and superior waterproofing.
Is the backpack 100% waterproof?
Yes, our backpack boasts an IPX7 waterproof level, meaning it can withstand immersion in water up to 1 meter deep for 30 minutes.
Can the backpack actually float?
Absolutely! The backpack is designed to float on water when all zippers are properly sealed.
What are the dimensions and weight of the backpack?
The backpack measures 48.5 cm (19.1 inches) in height, 32.5 cm (12.8 inches) in length, and 16 cm (6.3 inches) in width, weighing 1.6 kg (3.5 pounds).
What shipping options do you offer?
We offer free shipping for all orders within the continental US, with most orders delivered within 3 working days.
Do you provide tracking information for orders?
Yes, all orders come with a tracking code for your convenience.
What is your return policy?
We offer a 30-day hassle-free return policy. Products should be returned in a like-new condition, and customers are responsible for the return shipping cost.
How can I initiate a return or exchange?
Returns or exchanges can be initiated directly through our website or by contacting us athello@kronox.us.
What does the product warranty cover?
Our 120-day warranty covers any manufacturing defects.
How do I claim a warranty or request repairs?
Please send an email tohello@kronox.usfor warranty claims or repair requests.
What payment methods do you accept?
We accept Shopify Pay and most major credit cards valid in the US.
How is transaction security ensured on your website?
Our website is built on the Shopify platform, which provides robust infrastructure and security for all transactions.
How can I contact customer support?
You can reach us athello@kronox.us, via our live chat (if available), or through our Instagram page at instagram.com/kronoxbackpacks/.
What are the customer service hours?
Our customer service is available from 7 AM to 2 PM EST, Monday to Friday.